General Terms and Conditions of Sale and Use of Service for cetof.com
This website www.cetof.com is the exclusive property of:
Cetof srl
Registered and Operational Office: Via A. Manin, 1 – 31010 Crespignaga di Maser (TV) – Italy
VAT No. / Tax Code: 05345270267
Phone: +39 0423 950409
E-mail: info@cetof.com
All the above premises form an integral and essential part of this agreement, and the following is agreed:
1) General Conditions
The conditions set forth below shall govern the supply relationship between the Customer (user) and Cetof srl for the purchase of metal furniture products (by way of example: coat racks, wall hooks, waste bins, umbrella stands, benches, and chairs) presented on the website cetof.com.
The use of the sales system through the website cetof.com implies the unconditional acceptance of these conditions. The Customer is invited to print or store these General Conditions according to their preferred methods.
In the event of changes to the General Conditions, the Conditions published on the Website at the time the order is sent by the Customer shall apply to the order. Cetof srl may modify the content of the General Terms and Conditions of Sale at any time by publishing the new version on its website. The new conditions shall be effective from the date of publication on the site.
2) Offer to the Public and Geographical Scope
The products and related prices presented on the Website constitute an offer to the public in accordance with the procedures specified in the General Conditions and on the site itself. Sales and deliveries via cetof.com are intended exclusively for customers residing and with a delivery address located within the countries of the European Union.
3) Prices and Currency
All prices indicated on the site are expressed in Euros (€) and are net of V.A.T. (VAT excluded), which will be calculated and applied during checkout based on current tax regulations and the destination country of the order.
Delivery costs are not included in the product price and are calculated and clearly highlighted in the order summary phase before payment, based on the European destination country specified by the Customer.
The price highlighted on the Website at the time the order is concluded shall apply to the products, without any consideration of subsequent or previously offered price changes.
4) Registration and Account
To purchase products, the Customer may proceed after registering or as a guest user, entering their personal details and following the instructions provided in the purchasing procedure. Registration or purchase cannot be carried out by minors under 18 years of age.
The personal information provided by the Customer must not be false, inaccurate, or misleading, nor violate third-party rights or applicable laws.
5) Use of the Service
The Customer agrees not to use software programs or other automatic or manual mechanisms to access, copy, or alter the web pages of the Website or their content without the express written authorization of Cetof srl.
6) Order Procedure and Conclusion of the Contract
The Customer selects the products of interest and places them in the “Cart”. After reviewing the order summary, including shipping costs for the selected European country, the Customer can proceed to payment.
The contract is deemed concluded upon receipt of the order by Cetof srl. Cetof srl will confirm receipt of the order by sending a confirmation e-mail to the e-mail address provided by the Customer, summarizing the chosen items, prices, shipping address, and order number.
7) Payment Methods
Payment for products purchased on cetof.com is carried out securely and exclusively via the Stripe platform, which supports the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, etc.)
- Apple Pay
- Google Pay
The amount is charged simultaneously with the order confirmation. Credit card details and payment details are managed and protected directly by Stripe’s secure servers and do not transit through or get saved on Cetof srl’s servers.
8) Shipping Methods and Costs
Cetof srl ships exclusively within the European Union using specialized carriers and express couriers. No shipments are made to non-EU countries or overseas territories subject to special customs regimes. Shipping costs vary according to the European destination country and the volume/weight of the goods and are calculated automatically by the WooCommerce system during checkout.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, undamaged, and not wet. Any evident damage to the packaging or product must be immediately contested to the courier by placing a written reservation of control on the delivery document, or by refusing delivery and promptly informing Cetof srl via e-mail at info@cetof.com.
9) Right of Withdrawal (for Private Consumers)
Pursuant to Art. 52 of Italian Legislative Decree 206/2005 (Consumer Code), if the Customer is a Consumer (an individual purchasing goods for purposes not related to their professional or business activity), they have the right to withdraw from the purchase contract without specifying any reason within 14 days from the day they acquire physical possession of the goods.
You can use the online withdrawal procedure directly from your personal area, in the ORDERS section.
Withdraw from the contract here
Exclusion of the right of withdrawal for custom-made or personalized products:
Pursuant to Art. 59, letter c) of the Consumer Code, the right of withdrawal is excluded for the supply of custom-made or clearly personalized goods (e.g., furniture with special finishes, colors, dimensions, or processes carried out upon specific customer request).
Effects of withdrawal and return procedures:
In case of withdrawal, Cetof srl will reimburse all payments received from the Customer relating to the returned products, excluding ancillary costs, within 14 days from the day it is informed of the withdrawal decision. The refund may be suspended until receipt of the goods at our warehouses or until the Customer demonstrates that they have sent back the goods.
The direct costs of returning the goods are entirely borne by the Customer. Products must be returned intact, unused, undamaged, and in their original packaging.
10) Legal Guarantee of Conformity
All products sold on cetof.com are covered by the Legal Guarantee of Conformity provided by Arts. 128-135 of the Consumer Code (24 months for consumer customers) and by the provisions of the Civil Code for B2B sales (12 months for purchases with VAT number).
11) Limitation of Liability
Cetof srl assumes no liability for disruptions attributable to force majeure or unpredictable events, such as accidents, explosions, fires, strikes, lockouts, earthquakes, floods, or other similar events that prevent the execution of the contract within the agreed terms in whole or in part.
12) Processing of Personal Data (Privacy and GDPR)
The Customer’s personal data provided during ordering or registration are collected and processed by Cetof srl as Data Controller, in compliance with EU Regulation 2016/679 (GDPR) and current national legislation. For detailed information on data processing, please consult our Privacy Policy.
13) Conformity of Goods and Technical Tolerances
a) As these are metal furnishings and technical/artisan processes, minor variations in shade, finish, or minimal dimensional tolerances within standard production parameters do not constitute a lack of conformity.
b) Illustrations and photographs on cetof.com are purely indicative and illustrative of the general characteristics of the products.
14) Applicable Law and Competent Jurisdiction
This contract is governed by Italian law.
- For Consumer Customers (B2C): For any dispute relating to the validity, interpretation, or execution of these Conditions, the exclusive territorial jurisdiction lies with the court of the place of residence or domicile of the Consumer, if located within the territory of the Italian State.
- For Professional Customers (B2B with VAT number): For any dispute relating to the interpretation, execution, or termination of the contract, the Court of Treviso shall have exclusive jurisdiction.